There are some frequently asked questions we have collated from our customers. This is not a comprehensive list so to continue providing you with the best customer experience please send questions and feedback to our support email firstname.lastname@example.org
Where do you ship from?
We have partnered factories and warehouses in North America, Asia & Europe.
This means when you order multiple products, some items may be shipped separately as they arrive from our different warehouse regions.
How long will it take for my items to arrive?
We use a high security checkout procedure on our site to protect both the customers and YoYocenter. This extends our processing time to 4 days as we fully verify our customers and fulfil orders.
Following this your package will arrive in 10-20 business days, and it also depends on your geographic location and availability of stock.
How long will it take to receive a tracking number?
Once the processing time is complete your order will be fulfilled and dispatched. Shortly you will receive your tracking number via email. This process usually takes 3-4 days.
You can view information about your Shipment by visiting our Shipping and Tacking page and inputting your tracking number.
Why does my tracking number not display any information?
Depending on the shipping carrier used, Tracking Numbers generally take a few days to be registered into the delivery system to display information.
Check back in a few days and update information.
Where can I place an order from?
We ship to worldwide, so you can place an order from anywhere!
Where is your company located?
Warehouses and factory contacts are located in North America, Mainland Europe, & Asia.
Which currency will I be charged in?
Our site uses intelligent currency matching services in order to display the price of items in your countries currency.
However at checkout you will be charged in USD at the most current exchange rate.
Who can I contact if I have a problem with my order?
Please contact us using our page , alternatively all enquiries can be forwarded to email@example.com
How can I pay for my order?
We accept PAYPAL and all Major Credit Cards: VISA MasterCard, discover, American Express, JCB and many others....
Is the checkout safe and secure?
Our checkout system is McAfee secured and based upon the Shopify platform; the highest security system on the market.
I am unhappy with my Order, can I place a Refund?
As the nature of our products do not permit for re-use or restocking, in order to protect ourselves as a Merchant, we only offer Refunds on items that arrive in a defective state.
When requesting refund, you must provide picture/video evidence with reasonable doubt to our support team at firstname.lastname@example.org. Once the evidence is received and verified, you can ship the product back to our supply warehouse.
This address will only be supplied to you once the return case is accepted, at which point the item is received, you will then be eligible for a full refund.
If I enter my email address will you sell my information?
We do not sell our customers information. Due to data protection and our company policies, selling customers information is not acceptable. Emails are strictly used to update your information about your products. Occasionally we will send loyal customers discounts and gift cards.
Will I (the customer) have to pay customs?
For most countries, you will not have to pay customs fees. However depending on your country and purchase value, there may be exceptional circumstances.